What our customers say about us

I would like to say that it was the right choice to come down to Riders rather than go to Cheltenham the guys were very affable and the whole place has a much nicer feel.

This testimonial was added January 2012

I write to commend to you the service provided by your salesman at the Cardiff store where I completed the purchase of the above machine last Monday.

This is the second motorcycle I have purchased from Riders, the first being a Harley Davidson Nightster which I bought almost two years ago.

On both occasions, your salesman has assisted me with the purchases and the service he has provided has been first rate. He has a positive and enthusiastic outlook which is infectious and he is both knowledgeable and easy to get along with. He has been able to provide me with a financial solution to my purchases which has met my requirements and made the whole process very easy. Indeed, the purchase of the Suzuki presented a challenge in terms of my monthly payment requirements, but as always, nothing was too much trouble and he was able to provide me with the solution I needed.

The positivity, quality of service and preparedness to make an effort displayed by your salesman has definitely influenced my purchasing decisions and there is no doubt that I will return to see him when I need to review my motorcycling requirements.

In the meantime may I thank you for a painless and fun purchase experience and congratulate your salesman on a job well done. He is an asset to the company.

This testimonial was added January 2012

Just wanted to say thanks for today excellent service.

Went for a blast; hell of a step up from what I'm used too (eventually I'll work out just how much torque it I have and stop wobbling around like bambi with the throttle either on or off)!

This testimonial was added December 2011

Yesterday I received the awesome Ducati Clutch Helmet by AGV in excellent state!! Wow, thank you very very much for the order handling and fast shipment.I will recommend Riders Motorcycles to Ducati / Harley Davidson friends:)

Hopefully till' next order!

This testimonial was added December 2011

Thank you for the response and your parts team, did ring me to discuss my inlet valve problem and I have noted their comments.It is refreshing to a good reponse when clearly there was very little in it for you. I will follow Riders progress in future.

Please thank the team for me, his efforts were much appreciated.

This testimonial was added November 2011

First of all many thanks for your time yesterday, it was appreciated that you took the time to meet us & make sure we were happy with our bike. As you could tell by the smile on Darren's face he certainly was.

We would like to thank you for keeping us well informed & also keeping tabs on the painters after having to involve you. I dare say the process has been long winded to say the least, but hay we got there eventually and that is what matters......

We look forward to hearing from you & again many many thanks for your help & support

This testimonial was added November 2011

Just a quick thank you purchased a few items over the last couple of years always received helpful friendly & polite service I must commend your staff for being all of the above & patient as I looked through your vast quantity of rider equipment. I shall use you always for my future needs I only wish I bought my Harley from yourselves

This testimonial was added November 2011

I had good ride home thanks & also got a few more miles in on Sunday. I can't figure out why it's taken so long for me to get a HD.

This testimonial was added November 2011

I would like to say that your levels of customer liaison, communications, and attention to detail will in my humble opinion greatly improved the customer satisfaction. I can think of nothing better than your "style"; may I liken it to a "concierge" level of service. I look forwards to you contributing to the continued success of Riders Motorcycles.

This testimonial was added October 2011

Just like to thank you all for helping me out when a problem occurred with my bike last week. Your service is second to none as always. Thanks to all the team, 100% as always.

This testimonial was added October 2011

Just to let you know that the bike is safely in the South of France. 875 miles in 24hours, not bad eh! here were no problems and the bike ran like a dream, thanks for your help with the bag. It was a pleasure dealing with you.Thanks again for your help and I hope to deal with you again in the future.

This testimonial was added October 2011

Just wanted to say a big thank you for the help I have been given by your team regarding the sale of my Buell. I bought the buell from 4 years ago and it has performed well with no trouble. I recently had a test ride on a hypermotard. So now as the summer ends and the Buell gone I look forward to the spring when I will visit you again to purchase another V twin. Many thanks.

Can I take this time to comment on your companies "pre-sales" care, and the communications, which are second to non, a certain german sports car manufacturer would do well to follow your exemplary example.

This testimonial was added August 2011

Loving the new bike, thank you very much for all your help :)

Great service from you and Riders. I'll make sure all the bikers I know get to hear that.

I'm off today so just about to cross Dartmoor and put some miles in...Hopefully in the dry!

This testimonial was added August 2011

I called and ordered the tank decal that was in question. Your parts department person that talked to me was very helpfull and indeed made sure that the part was in stock. He was very pleasant and helpfull.

You have a very good employee there and once again I thank you for the excellent service!

This testimonial was added July 2011

The bike is spot on, it fits like a glove ticks all the boxes and is exactly what I wanted – thanks!

This testimonial was added June 2011

Please pass on my thanks to your team at Riders for the service they provided when I bought my first Harley earlier this year. All the team were great with specific thanks to your salesman who perfectly handled my uncertainties and changes of mind until we eventually settled upon a Wide Glide.

I have now done 2,500 miles on it in 3 months and love it. I have no hesitation in recommending the team and will be in to see the guys when next passing.

This testimonial was added June 2011

I would like to take the time to compliment the team working in the Cardiff branch. I have to commend your salesman for his patience, I made him work very hard for the sale, and kept him longer than most other sales guys would consider reasonable. He provided in this time reassurance of being sure I was happy with my decision. I enjoyed this sales experience. Your parts assistant had a very good insight into the products and was clearly able to guide me to great products that I was looking for. The products I ended up purchasing, I had no intention of, but I did. I will definitely be telling people where my bike was purchased. My overall experience of Riders in Cardiff was quite literally, fantastic. 9 out of 10, please don't be offended by the 9, 10 is not possible in my book.

This testimonial was added June 2011

Just want to praise and thank your service dept - very helpful & polite when ordering a small but very important screw for a Shoei helmet. Just goes to show - look after everyone what every the size of sale. Very impressed with service/dealer. I wish I could say the same about XXXX  of XXXXX I bought a 54k car from them in Jan and the windows are playing up - I was given poor customer service by their "service dept" so expressed my dissatisfaction to their manager and service manager - that was last week and have still not had a reply - windows still not fixed. Well done Riders - maybe you should contact them and give them advice on running a business.

This testimonial was added June 2011

I called sat afternoon to talk to you but you were with a customer. Just to say a big thank you the bike is awesome as described its unmarked, I've had a grin on my face all weekend. Thanks again for everything.

This testimonial was added June 2011

I am very much enjoying the bike. It truly is a superb ride and I am having great fun getting to know the it. Will probably need to book the first service soon, I'll pop by your desk when I am in for that. I'll also drop you a note to let you know when I will come by. Thanks again for making a dream come true. 

This testimonial was added March 2011

I was really taken by the way your salesman treated me, although being an old fart who does not know a lot about bikes, he made me feel important and nothing was too much trouble.

This testimonial was added February 2011

I have always been a great supporter and advocate for Riders (both their Ducati themed events and their great services), but I can now proudly state that following this great personal experience I will praising them and their facilities with an increased vigour! I look forward to my next visit.

This testimonial was added February 2011

I have just got back from holiday, and will be organizing my test April / May. I was very pleased with the way I was treated at Riders and you will be my first port of call when I hopefully pass.

This testimonial was added February 2011

Just a quick email to thank you and the delivery driver who together have made my buying experience at riders a great experience. Very satisfied with my purchase as I had only seen it on the Internet and the description was spot on so. Thanks to all staff involved I will definitely recommend you and hopefully buy from you again.

This testimonial was added October 2011

Thank you a real pleasure doing business with you - apologies for the path getting here and without your professional personable approach it would not have happened.

This testimonial was added August 2011

Please can you pass on my extreme gratitude to all involved in making sure I received my beautiful bike, the delivery guy was excellent and did  a completely  professional hand over, couldn't believe that I had a full tank of fuel!  Fantastic weather a bit cold but who cares!  The bike handled like a dream. I am going to be forever singing yours and Rider praises and hope it brings you loads more customers. Thank you for making my dream become a reality

This testimonial was added May 2011

Thank you for your time today. We found everyone in the store friendly, helpful, knowledgeable and very enthusiastic. We have just bought a new car from a leading manufacturer and must say that the Ducati experience was head and shoulders above.

Managed to get out on the bike a bit this first weekend and have now done 80 miles. The first of many 100's I'm sure. Have to say I thought the bike was good to start with, but the more I ride, the better it gets! Many many thanks for your service, it was a pleasure doing business with you. No doubt I will be back and will stop by to say hello.

Also got the bike back today and took it for a lunch time run, so far so good, seems fine (touch wood/head).

Just wanted to say thanks for all your help and let you know how impressed I have been with you and the rest of the guys @ Riders, and the service I have received so far.

I couldn't help but be impressed at the speed & efficiency which my problem was dealt with. Considering I called you at about 4pm on the Tuesday to have my bike picked up the next morning, have it looked at and delivered back to me Thursday morning, impressed! Especially as you had to communicate between branches and so on. Everyone I dealt with has been personable and helpful.

Having had to deal with businesses on a daily basis, it's nice to know some one somewhere has got it right! SO THANKS!

Just want to say thank you for all your help and assistance with everything.  I think the word was ‘awesome' this morning when the delivery was taken.  Once, again, thank you for you time and patience.

Many thanks for the efficient and good mannered way in which enabled me to exchange the battery for my Sportster. I am very confident in the new battery, she came fully charged at 12.93 V.

Since buying my Sportster in January 2007 from Riders it has been a pleasure and positive experience in dealing you all

Thank you! I'm really happy with my recent purchase of a Suzuki Bandit – my first ‘big bike' after a year testing the water on a 125. I went to a number of other showrooms and can't believe they didn't show more interest in someone clearly keen to move on to a new bike. Conversely, right from the start you were much more helpful, both with advice and pulling the bikes around the showroom so I could try them out and I was really pleasantly surprised to be able to take a test ride too.

A fellow biker says that some of your competition are just salesmen whereas the guys at Riders love bikes. I put this to someone else and they said it hit the nail on the head, so your reputation is sound and I have only been able to support this in talking to anyone who is interested. I genuinely do believe that having spoken to a number of your staff that they all take a genuine interest and are more than willing to offer help and advice. The service guys have been great too, turning around the extras that I wanted fitted quicker than I expected.

I've been really happy with the service I've received at Riders, frankly I can't see myself going anywhere else in the future.

I thought I'd send an E mail to say thanks for looking after my Harley so well.   It was in for some fairly major engine work that Harley advised and I have to admit, I was not too happy that this should be happening on a bike with less than 2000 miles.  However, I could not tell anything had been touched and I am Fussy !  No I Mean Really Fussy!! Please let your mechanics know that their meticulous work is appreciated. 

I wanted to let you know that I agreed terms today for the purchase of an 1198 one of your ex-demonstrators. Fantastic bike and I'm looking forward to my first Ducati.

Everyone at Riders has been really excellent, a great dealer. Thanks to you too for helping to organise things, especially with my slightly grubby licence. Much appreciated.

Last Saturday i visited Riders to watch my friend collect his new VROD. When we tried to leave my bike would not start. After 10 mins of all the bikers in the area trying to get it going one of your staff offered to take it to the workshop to be looked at. Without hesitation the bike was up on the ramp the simple problem identified and fixed by your great staff in there! I just wanted to say a big thank you to those guys, as there are very few places in this day and age that wold have helped someone out so quickly and efficiently without wanting anything in return. As always i will continue to recommend your services to my biker friends and family!

I would just like to say a big thanks to all at Riders

I went to the Bristol Italian day today had a great ride there had a good look about and then decided to head back to Wales and a spin in Brecon. Bike started fine and gave no sign of any problems and then at the first set of lights, (on red lucky!!) the bike stalled. On trying to restart it would not start and then EODB light lit up and EFI error. Called brake down and was recovered, on arrival Riders had a look at my bike and said both coils had earthed out. The bike is with them now to investigate and repair.

Big thanks for looking at the bike for me and trying to get her going again. I leave her in your capable hands and hope to get some good news on Monday. All the staff were fantastic and made me very welcome and very helpfull. Im sure I will be back on the road soon.

If you are in the area and need a nice friendly Ducati dealer I suggest giving Riders a call. They do go that extra mile to help you out.

I just wanted to drop you a quick note to thank you for the excellent level of customer service experienced during the recent purchase of my 2010 R1200GSA.

My job title is “Customer Service Director” so I feel somewhat qualified to comment on the level of customer service that has consistently been provided to me (and friends) during my visits to the dealership.

I have been made to feel extremely welcome each time and have been greeted in a friendly and jovial manner. Every time I have e-mailed or called I have had a accurate response within the hour.

Please can you pass on my comments; I would like to thank you for making the experience of buying my new BMW a positive and enjoyable one.

I wish Riders every success for the future.

Many thanks to the whole team at Riders for getting my bike back on the road so quick this weekend. I rode to Plymouth today and will be back and forward all week on it, the bike went well and with no probs at all.

People are always quick to moan about the service they experience in shops but seldom say thank you. May I please thank all your staff in the Parts and Accessories department who showed utmost patience helping my husband find a leather jacket that fitted his ample frame! Thank you so much and will you please pass on our gratitude, even the recommendation to sample the bacon butties was champion.

Please could you pass on my thanks to the team for their speedy and professional work on my bikes. The painting on the tank of the Softail was excellent and looks much better. The collection and delivery was as always meticulous with patience and great care taken over customer's beloved possessions. The service and retail team are always so helpful and nothing is too much trouble.

Thank you as ever, it is always a pleasure (be it expensive) visiting Riders!

Just a quick note to say thanks for the service etc. The bike is fantastic – probably the nicest, most fun bike I have ever ridden!Thanks again .

Just to say many thanks for the efficient way you dealt with my recent warranty work on running lights and fuel indicator light. Especially thanks for explaining in detail what was wrong and how it was fixed. Rest assured I will be back whenever I need to buy goodies, or even replace the bike at some future date. Again, thanks to all.

Please pass on my thanks to the chap who returned my Harley. He could not have been more polite and helpful; a real ambassador for Riders!

I've bought a lot of things from Riders, mainly for convenience as it's my nearest decent store, but this experience has cemented my choice to shop with you for everything in the future. Although I'd normally buy things from the web - and a lot of friends think I'm crazy buying straight from the shop - what website could offer this level of service? I was blown away. Just goes to show that the internet simply can't replace a decent human being!

So thanks again!

Just to let you know what a pleasure it is to feel like I'm dealing with a real human being…..seems a lot of companies just don't want the business. Because of that I will be hopefully dealing with your company once we sort things out. Riders is definitely top of the list.

Thank you for your follow-up phone call yesterday - it was really appreciated. I would like to place on record my grateful thanks for the helpful and cheerful way you dealt with us over our purchase, you came up trumps all along the way. The quality of the topbox bracket which you organised is superb and has attracted many praiseworthy comments from our friends.

Thanks again - if I change my bike again before I get too old for an easy legover (so to speak) I'll know.ere to come.

Could I just take this opportunity to say that I've always had a bit of an aversion to the large glossy dealerships to be honest. However the service at Riders has been excellent.

Thanks for a brilliant day at LLandow. I hope all of you enjoyed it as much as I did.

Just sending you a quick e mail to let you know what a great time I had at the Oulton Park track day. It was the first time I've taken my 1098 on a track day and I was amazed at to see what this bike is capable of – even with my limited ability!

The `Riders` team from Riders were really helpful, (the best at any track day I have attended) and unbelievably it didn't rain! I look forward to the next one!!

Took my bike in for a service and first MOT last week at Riders. Compliments to the staff: they were very friendly and helpful.

Picked up the bike the other day and I must say it runs better than ever before! So another big compliment to the workshop! Thank you all, you've got a new very satisfied customer!

Just a quick note to say that I was really impressed with the customer service I received from Riders today. Knowledgeable, courteous and professional, your staff are a credit to your company and sales team too they all should receive a pat on the back.

This is the second time I have received excellent service from Riders, and I'll continue to return for service and parts in the future. Well done, I'll happily spend my money at your company before considering others.

I was close to Riders Cardiff last week, so decided to call in and have a look. Despite being in business clothes, I got a very warm welcome and could not have been more helpful. I ended up buying just a Tee Shirt this time, but I would recommend a visit anytime.

Just a quick note to thank you for all your help and advice - 5 star service - and the bike is GREAT !

I have had many Ducati bikes over the years and had my bikes serviced at various dealers around the country It is not often I put "pen to paper" (or is it "fingers to keyboard" nowadays?) , but I must make you aware of the fantastic customer service I have received this week.

From the day I came in to get a quote for the work and book the bike in , to yesterday when I left with my pride and joy the customer service was second to none.

Special praise indeed to the mechanic that worked on my bike , he took time out to take me through everything he did on the bike (including work that I was not expecting to be carried out ) and clearly treated my bike as if it was his own . So once again, in this day and age when exceptional customer service is hard to come by, please pass my thanks and appreciation to your team .

Just picked my 999 up after its service. Just like to say many thanks for the service and MOT and please pass my thanks on to all. I will use you again and I have said so too many!

Many thanks to the service chaps - I had my street bob brought in on Thursday and it was fixed within 24 hours - allowing me to enjoy my weekend - I'll certainly continue to have the bike serviced with you in the future, even though another dealer is nearer to me. Thanks again. Cheers

Just a quick note to say thank you and your team for getting the bike together and delivered so professionally. I am very pleased with everything and I hope to be visiting you for many other bikes in the future.