Terms and Conditions of Internet Shopping
Whilst we try and ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of goods that you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods you will receive a full refund.
All orders must be paid for in full at the time of placing the order and not the time of despatch. You will be notified of any goods that are not in stock and offered an alternative item where applicable, we could also offer to make a special order on your behalf from our suppliers (this will be subject to availability at our suppliers) or we will refund your money in full if you do not wish to have an alternative item or place a special order or if the item is no longer available. When buying goods on this site you are entering into a legally binding contract with us. UK law is applicable on this site.
You will receive a confirmation email for all orders placed. We aim to process and despatch all orders within seven working days from the date of order. Once processed, all orders are sent on a next day service, all orders will require a signature on delivery. Our Courier Company operate a tracking system; you will receive an email confirming that you order has been dispatched, this email will have the tracking information and an estimated delivery date and time. Please check that all your details are correct on your confirmation email; please contact us immediately if there are any errors.
Our standard delivery charges for shipping to addresses in the UK are calculated based on the weight of items purchased, this is calculated and the cost displayed at the checkout. Tthe maximum you will be charged for delivery within the UK is £14. We can deliver to other locations, but please contact us prior to placing your order to acquire a shipping quote for the location you wish items to be sent.
All postal orders should be addressed to:
You must choose a user name and password on completion of your registration. You are responsible for all actions taken under that user name and password and shall only use the site under your own user name and password. You must make every effort to keep your password safe and should not disclose it to anyone. You should not transfer or sell your user name to anyone, nor permit, either directly or indirectly, anyone to use your user name or password. When entering our site please be aware that an Internet cookie (unique identifier) will be sent to your computer, this is to enable us to gather data regarding users of our site, these cookies can be easily be deleted and cause no harm to your computer. You may cancel your order at any time prior to your order being processed by contacting us via email, telephone or post.
You can return goods providing that they are unused. You must contact us on 01606-810800 (9am to 6pm Monday to Friday only) or email us before returning any items. You must cover all return postage and state clearly your reason for return. If you wish to exchange any goods postage must be paid for the original delivery and the subsequent exchange. Goods must be returned within 14 days of the invoice date, we reserve the right not to accept goods back after this time period. All returned goods must be unused. Postage will not be refunded (with the exception of faulty goods). We cannot accept responsibility for undelivered or damaged returned goods. Any claims for undelivered or returned goods arriving damaged must be made through the courier that you used to despatch the goods. You are able to return any goods purchased through our Mail Order Department back any of our stores however, our stores cannot issue you with a refund this will be processed by the Mail Order Department. Exchanges can also be made at any of our stores subject to availability.
For more information, please visit our dedicated Returns page.
All goods sold are subject to a 12-month warranty unless otherwise stated, in the unlikely event that you need to make a claim please contact us, we reserve the right to have goods inspected. Faulty goods can be taken to any of our stores or returned directly to our Mail Order Department. If the fault is minor we will offer you a repair and return the item to a satisfactory standard if the item has a more serious faults we would normally exchange it for you subject to availability. Please report any faults immediately to us and we will advise you on your best course of action.
We committed to providing the highest standard of service to our customers. However, should you need to complain we will do everything possible to ensure that your complaint is dealt with quickly and fairly. The easiest way to complain is to simply give us a call on 01606-810800 and the member of staff receiving your call will try to resolve your complaint immediately, if they cannot, or further investigation is required, we promise to acknowledge this within five working days. In the unlikely event that your complaint cannot be resolved to your satisfaction please write to: